Now Reading
2,400 Hamilton Water customers may have had personal details compromised

2,400 Hamilton Water customers may have had personal details compromised

About 2,400 households in Hamilton may have had some personal information compromised as a result of a ransomware attack involving water bills.  Hamilton Water contracts Neptune Technology Group to replace and maintain water meters. Neptune Technology Group then leverages a third-party mailing vendor to inform residents of the need to have a water meter replaced.

2,387 accounts may have been subject to the attack; Hamilton Water has a total of 156,923 accounts;

Personal information that may have been compromised consists of name and mailing address;

As a precautionary measure Neptune Technology Group has stopped using and sharing information with this mailing vendor until further notice;

The mailing vendor has hired a consultant to investigate the details and nature of the attack.

Hamilton Water considers this is a low-risk incident for residents, but felt it important to inform the community.

The City of Hamilton is working with Neptune Technologies to support the investigation and will take any additional steps that may be required to ensure personal information is protected.

Residents can take precautionary measures to safeguard their information such as remaining vigilant by reviewing account statements and monitor credit reports for suspicious activity.

Residents with questions or concerns can contact 905-546-2424 requesting to speak to Hamilton Water.

View Comments (0)

Leave a Reply

Your email address will not be published.

© 2022 The Bay Observer. All Rights Reserved.

Scroll To Top