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Burlington readying to partially reopen recreation and other services starting next week

Burlington readying to partially reopen recreation and other services starting next week

The province has set next Monday, January 31 as the date for partial reopening of restaurants and gyms as well as other facilities. When City of Burlington recreational programs, services and rentals resume, occupancy will remain at 50 per cent of room capacity for rentals, events and programs.

Rental and program participants must come to the facility dressed and ready for their activity and leave the facility promptly following the activity. As a result of the capacity restriction, changeroom and dressing room space is also limited to 50 per cent and may not be available. Spectator seating areas are also limited to 50 per cent, and occupancies will be posted.

Proof of vaccination with an enhanced vaccine certificate with QR code is required for entry into City recreational facilities. Individuals can save the electronic version of their certificate with a QR code to their phone or print a paper copy. Both paper and digital versions of the enhanced vaccine certificate with QR code will be accepted. Medical exemptions and clinical trial exemptions will require a certificate with a QR code. Physician notes will no longer be accepted.

In addition to proof of vaccination, requirements for screening, masking and physical distancing remain in place for all recreation facilities.

Parents and/or guardians may enter a facility for a maximum of 15 minutes to drop off and pick-up a participant for a program, without showing proof of vaccination. Parents who are required to stay in the facility for the duration of the program must be fully vaccinated.

Facility Rentals and Program Providers

•             Recreation facility renters and program providers will be able to resume scheduled rentals in City and school board locations starting Jan. 31. Organizations and individuals have been contacted directly by staff for rental contract adjustments.

•             Booking requests for winter and spring rental times are now being accepted. For more information visit burlington.ca/rentals or email requests to rentals@burlington.ca.

In-Person Registered Recreation Programs

•             Winter 2022 courses with program dates within the closure period up to and including Jan. 30 will be cancelled or rescheduled where possible. Registrants are being notified directly for refunds and credits.

•             Courses that were intended to start in early January and program dates extend beyond Jan. 30 will resume with the first scheduled date on or after Jan. 31.

•             Swimming lessons will resume with the first scheduled date on or after Feb. 5.

•             Registrants are being notified directly and credits issued for classes cancelled during the shutdown.

•             Recreation courses with dates starting on or after Jan. 31 will run as scheduled. Registrants will be contacted directly by staff if a change is required.

•             There are still spots available in upcoming courses with start dates through February and March, including March Break Camps, and March Break swimming lessons. Browse and register online at burlington.ca/recreation.

Drop-In Programs and Book-A-Court

•             Drop-in recreation programs for Jan. 31 onwards are now viewable online at burlington.ca/dropinandplay.

•             Registration opens for residents 25-hours before program start time.

•             New for this season, Drop-in programs for Adults will open for registration seven days before the program start time. Adult drop-in programs will resume on Feb. 7.

•             Pickleball Book-A-Court times will be available for booking online starting Jan. 31 at burlington.ca/pickleball.

Recreation Passes

•             Recreation passes were put on hold during the closure, and pass holders who wish to return can request to reactivate their pass by contacting customer service at liveandplay@burlington.ca or 905-335-7738. Please allow two business days to reactivate.

•             Recreation passes will be available for purchase online starting Jan. 31 at burlington.ca/memberships.

Burlington Rotary Centennial Pond

•             Outdoor skating at Burlington Rotary Centennial Pond will require pre-registration for skate times up to and including Jan. 30. Completing COVID-19 screening is required for all skaters and those using indoor washroom.

•             Starting Jan. 31, pre-registration and screening will no longer be required. Skating times will be open for casual drop-in daily 10 a.m. to 10 p.m. conditions permitting.

•             Residents are encouraged to call the ice conditions hotline, 905-335-7738, ext. 8587 before leaving their house, to make sure that the Pond is open.

•             For more information visit  burlington.ca/pond.

Recreation customer service can be reached at liveandplay@burlington.ca or 905-335-7738 from 8:30 a.m. to 5:30 p.m. Monday to Friday and 10 a.m. to 5:30 p.m. on weekends.

Impacts to other city services

Service Burlington

The Service Burlington counter at City Hall, at 426 Brant St., is open to the public to offer in-person services beginning Feb. 1, 2022, from 8:30 a.m. to 4:30 p.m., Monday to Friday.

A reminder that Service Burlington is temporarily located on the second floor of City Hall during construction for the City Hall Modernization Project. Please enter City Hall through the Brant Street entrance and proceed to the second floor using the lobby elevator.

Service Burlington accepts payments for:

•             Parking permits and tickets

•             Property taxes

•             Freedom of Information requests

•             Garbage tags

•             Dog licenses

•             Property information requests

•             Recreation services

Electronic payment methods are preferred.

Commissioning and marriage licensing services are also available by appointment. Please visit burlington.ca/marriage, burlington.ca/commissioning, or call 905-335-7777 to book your appointment.

Residents can also visit burlington.ca/onlineservices to access a variety of City services online. Service Burlington is available to answer questions by phone at 905-335-7777 and email at city@burlington.ca.

For more information on the City’s COVID-19 response, visit burlington.ca/coronavirus.

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